This year’s first snow fell couple of days ago and while I enjoy it immensely, I’m getting more and more annoyed by our snowplowers.
Snowplowing in Slovenia is a state provided service without any business competition and like most such services it sucks. In fact, we relive the same story every year:
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some time in the fall there’s a story published, how everyone is ready for snow this year and there won’t be any problems with our roads
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we get a correct weather forecast a few days before the first snow
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snow falls, plowers are nowhere to be seen and there’s a complete mayhem on slovenian roads
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snowplowers provide some meaningless statistics about resources used and journalists write stories about how they were surprised by the snow
Now, could you treat your customers and users like this? Probably not.
Except if you, like them, are the only provider of vital service. It’s probably still a poor business strategy because even if you are, like telecoms used to be, can you be absolutely sure that this will remain so?
Personally, I’d just like to know how is it possible fo them not to be embarrassed infront of their family and friends.